I'd like to address this as nicely as I can. Staff aren't rude, they don't ignore players on purpose. When there is 100+ players on the server it is extremely hard to sort tons of people messaging you. If you have any issues with any staff member, please PM Rachellaa. And for the unwritten rules, we have the rules on forums not just in game. On forums, you can find a more in depth explanation about the rules.